PAYMENT POLICIES //

ALL prices on this site are in US$. 

For Canadians:
Please use the code ORACAN17 for a special discount. 
FREE SHIPPING on all Canadian orders!

No refunds can be accepted unless a piece was to be damaged upon shipping arrival. All pieces are very well packed, so damaging during shipping should be unlikely. In any case of damaging, please send pictures immediately, and send the package back within 5 days and it will be fixed or replaced. Was this to happen all shipping cost will be under ORA-C's expenses.

The pieces are handmade and therefore to be handled with care. If your piece underwent damage due to wear and you would like to get it repaired, please contact me and we can arrange for you to send it back to be fixed (shipping at customer's cost + repair fee depending on damage circumstances). 


DELIVERY POLICIES //

All pieces are shipped from Montreal, Canada. All pieces are made to order which means time is needed to make your piece before delivering it (please contact by email if you'd like to get a specific time estimate). The shipping prices mentioned upon checkout are for regular shipping with Canada Post. If you wish to use international shipping with tracking, or express shipping please contact me directly. 

Here is roughly the cost and time frame you should be expecting. Do allow an additional few days to few weeks depending on your order for the pieces to be handmade first:

Canada:
FREE - air shipping with tracking (1-4 business days).

USA:
15$ - air shipping with tracking (4-7 business days)

International:
17$ - air shipping no tracking, sorry. (7-10 business days)
48$ - air shipping with tracking (7-10 business days) ** Please contact by email for this option **

Note:
Depending on your country you may be subjected to additional fees. ORA-C is not responsible for tax & custom fees or lost deliveries.

**If you are based in Montreal we can arrange a pick-up delivery, in that case please contact directly.**


// FOR ANY FURTHER QUESTIONS PLEASE EMAIL : CARO@ORA-C.COM //